At Fusions Concept Ltd., your satisfaction is important to us. If you are not fully satisfied with your purchase, this Returns & Refunds Policy outlines the conditions under which returns, refunds, exchanges, or store credits may be issued.

1. Eligibility for Returns

Unused Products

  • Unused and unopened products may be returned within 30 days of receipt for a full refund.

Faulty or Defective Products

  • Faulty or defective products must be reported within 15 days of receipt.

  • Items must be returned in their original packaging and may be lightly used only to identify a defect.

  • For defective products, you may choose a refund, exchange, or store credit.

2. Conditions for Returns

  • Items must be returned in original packaging, including all boxes, bottles, caps, and accessories.

  • Proof of purchase (order confirmation or invoice) is required.

  • Original shipping fees are non-refundable, unless the return is due to our error (wrong item shipped or damage during transit).

3. Non-Returnable Items

For safety, hygiene, and quality control reasons, the following items are not eligible for return:

  • Products not purchased directly from fusionsconcept.com

  • Opened or heavily used products (except approved defective items)

  • Items returned after the applicable return window (30 days for unused items, 15 days for defective items)

4. Refunds & Processing Time

  • Refunds are issued to the original payment method within 7–10 business days after the returned item is received and inspected.

  • Exchanges or store credits are processed within 3–5 business days after inspection.

5. How to Initiate a Return

To request a return, refund, exchange, or store credit, please contact our customer service team with your order details:

Fusions Concept Ltd.
8599 Prairie Trail Dr., Unit 600
Englewood, CO 80112, USA

📞 P: 720.216.5791 | F: 720.223.7278 | C: 415.987.8779
📧 Email: paul@fusionsconcept.com

Once approved, we will issue a Return Authorization (RA) number and return instructions.
Returns submitted without prior authorization may not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

7. Brands Covered by This Policy

This Returns & Refunds Policy applies to all professional products sold under the following brands:

Absoluk, DiFiaba, Ohanic, Dr. Jackson, and Vitality’s